Frequently Asked Questions
Everything you need to know about shopping with Spigen Israel.
Are the products sold on Spigen Israel original?
Yes, we are the official importer of Spigen products in Israel. Every item sold on our website is 100% authentic and comes in its original retail packaging with a manufacturer warranty.
What are the shipping options available within Israel?
We offer several shipping methods, including Door-to-Door courier service (3-5 business days) and delivery to local pick-up points across the country. Free shipping is available on orders above a certain threshold as specified at checkout.
How can I ensure the case fits my specific phone model?
Each product page lists the exact compatible models. We recommend checking your phone's 'About' section in settings to verify your model name before purchasing to ensure a perfect fit for your Spigen case.
What is your return and exchange policy?
You can return or exchange any unused item in its original packaging within 14 days of receipt. Please contact our customer service team to initiate the return process according to Israeli Consumer Protection Law.
Which payment methods do you accept?
We accept all major Israeli and international credit cards (Visa, Mastercard, American Express) through a secure, encrypted payment gateway. We also support digital wallets like Apple Pay and Google Pay.
Do Spigen screen protectors work with all Spigen cases?
Most Spigen screen protectors are designed to be 'case-friendly,' meaning they leave a small gap at the edges to prevent lifting when a case is installed. For the best results, we recommend pairing Spigen screen protectors with Spigen cases.